Cancellation Policy

We process orders quickly so they ship fast. Here is how cancellations work.

Cancelling before shipment

You can cancel an order free of charge as long as it has not been handed to the carrier. To cancel, email contact@havenseat.com from the address used at checkout with your order number and the word “Cancel” in the subject line. We confirm every cancellation by email. Orders are usually packed within one business day, so please reach out as soon as possible.

After the order has shipped

Once an order has shipped it can no longer be cancelled, but you are fully covered by our 90-day risk-free trial. You can refuse the parcel or receive it and start a return at any point within 90 days of delivery for a full refund of the product price.

Changing an order

Need a different bundle size or a new shipping address? Email us right away. If the order has not shipped we will update it; if it has, we will help you arrange an exchange or return.

Refund timing

Cancelled orders are refunded to the original payment method within 1–3 business days of confirmation. Depending on your bank, the funds can take an additional 5–10 business days to appear on your statement.