Shipping Policy
Where we ship
We currently ship to all 50 US states, Washington D.C., Puerto Rico and APO/FPO/DPO addresses. International shipping is not available yet.
Shipping cost
Standard shipping is free on every order, no minimum. Expedited options, when offered at checkout, are shown with their price before you pay.
Processing time
Orders are packed and handed to the carrier within 1–2 business days (Monday to Friday, excluding US holidays). Orders placed after 12 PM EST on Friday ship the following Monday.
Delivery estimates
- Contiguous US: 4–8 business days after dispatch
- Alaska, Hawaii, Puerto Rico: 7–14 business days
- APO/FPO/DPO: 10–21 business days
Estimates are provided by the carrier and may be affected by weather, peak season or carrier delays outside our control.
Tracking
You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. Tracking can take up to 24 hours to show its first scan.
Address changes
Need to change the delivery address? Email contact@havenseat.com as soon as possible. We can update the address until the parcel has been handed to the carrier. We are unable to redirect parcels already in transit and cannot be responsible for orders shipped to an incorrect address provided at checkout.
Lost, delayed or damaged parcels
If tracking has not updated for 7 business days, or your parcel arrives damaged, contact us within 14 days of the last tracking update or of delivery. We will investigate with the carrier and send a replacement or issue a full refund.
Multiple items
Bundles and add-ons usually ship together. If an item is temporarily out of stock we may split the shipment at no extra cost and will let you know by email.