Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from havenseat.com (the “Site”).
Personal information we collect
Device information. When you visit the Site we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We collect this using cookies, log files, web beacons, tags and pixels.
Order information. When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (processed by our payment providers; we do not store full card numbers), email address and phone number.
Support information. When you contact us, we keep the content of your messages and any information you choose to share so we can help you.
How we use your personal information
We use Order Information to fulfil orders (processing payment, arranging shipping, providing invoices and confirmations), to communicate with you, to screen orders for fraud or risk and, in line with the preferences you have shared with us, to send information about our products and offers. We use Device Information to screen for risk and fraud, and to improve and optimize the Site (for example by generating analytics about how customers browse and interact with it and by assessing the success of our marketing campaigns).
Sharing your personal information
We share your personal information with third parties that help us operate the Site and serve you. For example, we use Shopify to power our online store; you can read how Shopify uses your information at shopify.com/legal/privacy. We also share information with payment processors, shipping carriers, email service providers, customer support tools and analytics providers such as Google Analytics (privacy policy, opt out). We may also share information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights. We do not sell your personal information for money.
Behavioural advertising
We use your information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of interest-based advertising through the Digital Advertising Alliance, and through the settings of Facebook, Google and other platforms.
Cookies
Cookies are small data files placed on your device. We use essential cookies to run the store and cart, analytics cookies to understand how the Site is used, and marketing cookies to measure campaigns. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.
Do Not Track
We do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
US state privacy rights. Depending on where you live (for example California, Colorado, Connecticut, Virginia, Utah, Texas and Oregon), you may have the right to access the personal information we hold about you, to ask that it be corrected or deleted, to receive a copy of it, and to opt out of the “sale” or “sharing” of personal information and targeted advertising. We do not discriminate against you for exercising these rights.
Visitors outside the US. If you are a resident of the European Economic Area or the United Kingdom, you have the right to access, correct, update or delete the personal information we hold about you, and to object to or restrict certain processing. Your information may be transferred outside of Europe, including to the United States.
To exercise any of these rights, email contact@havenseat.com. We may ask you to verify your identity before acting on a request.
Data retention
When you place an order, we keep your Order Information for our records unless and until you ask us to delete it, subject to legal and accounting requirements.
Minors
The Site is not intended for individuals under the age of 16 and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The current version is always available on this page.
Contact us
For more information about our privacy practices, or if you have questions or a complaint, email us at contact@havenseat.com.