Refund & Returns Policy

90-day risk-free trial

We want you to test your cushion on your real chair, in your real routine. If you are not happy for any reason, you can return it within 90 days of delivery for a refund, even if it has been used.

How to start a return

  1. Email contact@havenseat.com with your order number and the reason for the return (a sentence is enough, it helps us improve).
  2. We reply within one business day with a prepaid return label and instructions.
  3. Pack the cushion in any box, attach the label and drop it off with the carrier within 14 days.

Please do not send items back without contacting us first; returns without a return authorization may not be refunded.

What you get back

  • Defective, damaged or wrong item: full refund including any shipping paid, and return shipping is on us.
  • Change of mind: full refund of the product price. A flat $9.95 is deducted to cover the prepaid return label.
  • Bundles: you may return part of a bundle. The refund is calculated on the bundle price paid, split evenly per cushion.
  • Free gifts and add-ons: complimentary items do not need to be returned. Paid add-ons (such as extra covers) are refundable under the same conditions.

Exchanges

Want a different bundle size or a replacement cover? Email us and we will arrange an exchange. The fastest option is usually to place a new order and return the original item.

Refund timing

Refunds are issued to the original payment method within 3–5 business days of the return arriving at our warehouse. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement. If you have not received a refund 15 business days after delivery of the return, contact us and we will look into it.

1-year warranty

Separate from the 90-day trial, every cushion is covered for one year from delivery against permanent flattening, splitting of the gel grid and manufacturing defects. Normal wear of the cover, cuts, burns, pet damage, misuse or washing the gel core in a machine are not covered. To make a claim, email us with your order number and two photos of the issue. We will send a replacement or, if the product is no longer available, a refund.

Late or missing refunds

First check your bank account again, then contact your card issuer; it can take some time before a refund is officially posted. If you have done all of this and still have not received your refund, contact us at contact@havenseat.com.